DELIVERY

Where can I receive my order ?

- Orders will be sent to an address given by you.

How long will my order take to arrive ?

- Orders will be send to you within 3-7 working days for Thailand delivery.

How much do I pay for delivery service ?

- Delivery is completely FREE for any shipments within Thailand and requires no minimum purchase.

- Except for special products (GW canvas tote, GW survival series, Sale items) which delivery fee will be charged when purchasing under minimum purchase requirements.

Can I track my order?

- You can track the status of your order from the link given to you at the payment stage.

International Shipping

How long will my order take to arrive ?

- For international orders, parcel will be send to you within 3-10 working days during normal period. Delivery Time may vary based on postal code and customs clearance procedure.

How much do I pay for delivery service ?

- International shipping fee may vary based on your shipping address and parcel weight, for which the recipient is responsible. International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.

Can I track my order?

- Tracking number of courier will be provided via e-mail.

EXCHANGES & RETURNS

Can I exchange my products ?

1. GENTLEWOMANONLINE.COM offers exchanges of only purchases made online. Exchanges of products must be made only at store (Siam Square One) within 10 days after customers received an e-mail confirmation of shipment.

2. Products are exchangeable within its own category (e.g. clothes cannot be exchanged to accessories).

3. Sale items are not exchangeable.

4. Products must be in good and never used condition.

5. Please note that confirmation of purchase and confirmation of shipping date are required for exchanging items.

6. Gentlewoman has the right to reject exchange of used or defected items made by customer.

7. Products purchased from our stores are exchangeable only for sizes.

8. Gentlewoman does not accept any forms of returns.

9. For international orders, we do not accept any forms of exchanges and returns.

10. Discount items are not eligible for exchanges or returns in any case.